Customer Advocacy Research & Insights Statistical Analyst, Sr. (job number 21797):

Purpose of the Role: The Customer Advocacy Research & Insights Statistical Analyst will serve as the lead statistician for the Research & Insights function, setting the direction and standards for statistical analyses conducted by the Research & Insights team at Huntington. This individual will conduct advanced statistical analyses and modeling on customer, colleague and prospect feedback captured from research, complaints and other information sources; identify process improvement areas for the Research & Insights team; and automate analysis and other key processes to improve department efficiencies. This Sr. Analyst will also be responsible for developing a training program for our Analysts and Research Managers, and conducting the statistical analysis training to develop the team’s analysis skills. In addition, this person would work closely with the Research & Insight Managers on advanced analysis for their projects.

Responsibilities:

Conduct advanced statistical analysis (including segmentation, key driver analysis, conjoint, discrete choice and MaxDiff). Analyze research results for studies involving advanced analytics, to include report writing and presentation of the findings to our business stakeholders
Create SPSS and other key software training courses for analysts; and train and mentor analysts on software and analytical techniques to improve their effectiveness
Establish analysis standards for the Customer Advocacy Team, and set the direction for analysis and reporting of results involving advanced statistics
Identify process efficiencies that can be gained by automating repetitive tasks/processes used in analysis and reporting of data (research and complaint data), and lead these process improvement initiatives

Basic Requirements:

Masters or PhD in Statistics, Market Research, Psychology or other related program with statistics coursework
At least 7 years of work experience in Research, Statistical Analysis, or related field

Preferred Qualifications:

Proactive, positive attitude, self-starter approach
Experience providing statistical analysis and advanced analytics for Consumer and B2B Studies
SQL data base experience is required
Strong written and oral presentation skills
Experience with Microsoft Office-Word, Excel, and PowerPoint is required
Experience with statistical software is required (e.g. SPSS, SAS, Minitab, R)
Experience with a CX platform and/or Survey Research Platforms (e.g., MaritzCX, Qualtrics)
(Preferred) Experience accessing large data sets stored in various formats
Experience in creating dashboards is a plus
(Preferred) Experience with object-oriented languages (Java, C++, Python, PHP, etc.)
Experience with HTML is a plus

For more information contact Julie Holbein at Julie.a.Holbein@Huntington.com

General Summary: The Onsite Search Analyst will be responsible for delivering highly relevant search and product recommendation results for DSW.com customers. The analyst will monitor on-site search and product recommendation activity and develop solutions that make search and recommendation results more relevant across the product catalogue.

Essential Duties and Responsibilities:

Analyze and test the search algorithm to continuously improve quality and relevancy of results
Manage the product recommendation tool to drive upsell/cross-sell, UPT, and conversion
Develop default Endeca search algorithm and refinements to optimize top searches
Weekly analysis of top terms, brands & silhouettes & KPIs (click thru rate, bounce rate)
Manage search facets, boosts, buries, redirects, synonyms, spell correction, etc to give customers relevant search results
Identify & action null searches weekly to ensure relevant product/message is returned
Partner with marketing/content to determine most optimal links & add additional content
Partner with SEO team to ensure top google terms are curated with best results
Manage type ahead search and ensure top terms, brands, and collections are displayed
Regularly perform deep dives of top searches and optimize relevancy of results
Contribute in trend and keyword research to proactively prepare for emerging search terms
Manage the onsite search tool through rule sets to improve search results based on input from merchants as well as insights from search analysis
Executing personalization strategies  through search to provide relevant results based on gender, purchase affinity, and location
Partner with Site Analytics team to report search improvements and findings to cross-functional partners
Develop action plans for merchandising with regards to site content and category hierarchy optimization based on data
Partner with Site Analytics to develop KPIs that measure on-site search/product recommendations success and work daily to improve conversion and click through results
Manage the product recommendation rules and analysis to optimize up-sell
Partner with the Online Merchandising Team to execute divisional product recommendation strategies to maximize demand, conversion, and UPT
Manage the tool & adjust existing product recommendation based upon best practices, analytics, and selling trends

Required Skills and Competencies:

Basic understanding of search concepts:  stemming, automatic phrasing, facets, stop words, sorting, relevance ranking, similar search, spell correction, and auto-suggest
Excellent oral, written and visual communication abilities
Ability to work under pressure and within a collaborative team environment
Detail oriented and highly analytical with a passion for problem solving

Qualifications:

Education: 4 year degree & minimum of 2+ years in ecommerce business operations

Experience in Endeca/Experience Manager a plus
Experience in Omniture Analytics a plus
Experience in Adobe Target a plus
 

The Insights Analyst position will be based in the Newark, Ohio office. He or she will focus most of their time finding insightful trends in the data, and then using those findings to help drive data-driven decisions. The Insights Analyst role will be part of the Analytics Department, working alongside Data Scientists and Reporting Analysts. If you are weird, smart, and love data, please apply!

Job Responsibilities

·       Program Reviews

o   The Insights Analyst role is client-facing (50%).

o   Perform analyses on some of RevSpring’s largest clients in addition to assisting in proprietary research.

o   Use your data analysis skills to dive into the data and find ways to help clients improve their program.

o   Present your findings and recommendations to clients on a quarterly basis.

·       Client Support

o    Participate in client calls and make recommendations, as well as fulfill ad-hoc requests.

·       Marketing Insights

o   Discover insightful trends that can be used in whitepapers, case studies and infographics.

o   Support other marketing requests as needed.

Basic Qualifications

·       Bachelor’s degree

·       2-5 years of relevant experience

·       SAS and/or SQL experience required

o   If you have experience in other data analysis software(s), this requirement can be waived

·       At least one year in a client facing role preferred

·       Healthcare experience is helpful, but not required

An ideal candidate will have the following qualities:

·       A natural sense of curiosity, and an effective problem solver

·       A quantitative whiz who loves data

·       Excellent oral and written communication skills with the ability to influence others by clearly communicating business and technical issues.

·       Self-sufficient, ready to roll up your sleeves, and not afraid of ambiguity

·       Demonstrated ability to work collaboratively with cross functional teams

·       Proficiency in presenting conclusions and recommendations to clients

·       Demonstrated analytical skills with accuracy and thoroughness – must be extremely detail oriented

·       Ability to perform in a fast paced environment handling multiple projects simultaneously under tight deadlines

·       Prior experience working with large, unstructured datasets

The Company: At Impact Radius our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.  Impact Radius operates globally with offices worldwide in Santa Barbara, San Francisco, Columbus, New York, London, Cape Town and Sydney.

Our company  is transforming how advertisers handle media and performance marketing partnerships. Our  integrated suite of products enables digital brands and agencies to maximize their return on global ad spend by providing a single trusted view into the consumer journey from ad impression through acquisition — across all devices and channels.

Why this role is exciting and what you will be doing:

Our Media Manager product embodies the next evolution of strategic cross-channel marketing software, and has already been adopted by numerous global brands.

This position will liaise with multiple internal departments to manage the day to day technical support and development of 10-15 Media Manager clients, including troubleshooting for data validation, data monitoring, reporting discrepancies, cost importing issues, and report development.

What you need to apply:

• Bachelor’s Degree Required
• Minimum of 1-2 years client facing or technical support experience
• Experience interacting with reporting platforms like Google Analytics, Adobe Omniture or Coremetrics.
• Educational background or working knowledge in one or more of the following fields: Economics, Statistics, Marketing, SQL, Data Analysis, Data Visualization, or Business
• Familiarity with data warehousing and report building concepts a plus

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Weekly catered lunch, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.

An established company with a cool, high velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Wasserstrom Company is the leading Food Service Distributor in the nation. Established in 1902, we are a family owned company with our headquarters in Columbus, Ohio. At this time, we have an opening for a full-time entry-level Graphic Designer in our eCommerce department.

The primary responsibilities of the Graphic Designer is the design, development, and revision of marketing emails, web banner advertisements, website layouts, and other digital marketing collateral.

Candidate should possess mastery in Adobe Photoshop and Adobe Illustrator with demonstrable web banner and email design skills showcased in a strong portfolio.

Experience in email layout design, HTML and CSS, and working within an Email Service Provider (ESP) is preferred.

We are looking for a professional, career-oriented individual with a Bachelor’s degree from a 4-year college or university with at least one (1) to three (3) years related experience in digital design and/or training, or an equivalent combination of education and training.

The successful candidate is willing to take direction, learn new software skills, is detail oriented, highly organized with a keen eye for consistency. They must be team oriented, dedicated, inquisitive, self-motivated and collaborative, with strong communication and presentations skills.

We offer a complete benefits package including major medical, dental, vision, 401(k), profit sharing, and immediate accrual of paid time off.

The Wasserstrom Company is a Tobacco-Free Workplace.

EOE AA M/F/Vet/Disability
We are an Equal Opportunity Employer and will give consideration to all applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status or disability.

Apply Now >

Digital Analyst

Compensation Dependent on Experience

Columbus, OH

Dawson has partnered with a local corporate advertising agency to assist in filling a unique role as a Digital Analyst.  This opportunity ensures maximum optimization against business goals.  This person would provide metrics, analysis, recommendations and guidance on all owned properties.

Responsibilities

Provide digital analytics, measurement and optimization recommendations
Aggregate reports from Websites, CRM, social media, and other sources
Prepare consolidated and actionable analysis/recommendations against performance measures and user experience goals
Qualifications

Bachelor’s degree
MUST have experience using Google Analytics, Adobe Analytics or similar web analytics tools
Experience in measuring and optimizing digital analytics including web, social media, mobile, search, etc

About Dawson

Dawson is a family-owned staffing and recruitment agency. Operating in Columbus since 1946, Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative, call center, skilled trades, accounting & finance, creative, information technology, engineering, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com

An established company in the Columbus market is seeking qualified candidates for a Senior eCommerce Optimization Analyst role. This Senior eCommerce Optimization Analyst will be part of the Web Site Optimization and Analytics Team, and be responsible for delivering insights about customer behavior within the company’s digital products.

This Senior eCommerce Optimization Analyst understands how the digital customer experience translates into data, and in-turn is able to translate that data into product improvements.vA successful candidate should understand the role of tag management systems have in collecting quality data from websites.

RESPONSIBILITIES

• Candidates should have a track record of providing optimization insights for web and app improvement from Adobe Analytics.
• Lead efforts to effectively communicate insights and drive informed decisions across multiple functions.
• Influence decision makers through reports, presentations, and informal discussions.
• Develop strategy and execution for optimization efforts, such as A/B and multi-variate testing.
• Leadership role within the team, as a subject matter expert in digital analytics and digital optimization.
• Ensure the execution of high-quality data collection through on-site tagging, site monitoring, and the synthesis of various data collection tools.
• Work with other members of the site optimization team to develop best practices in tag management, data collection, and standardized business reporting.
• Uncovers insight into digital performance by device, product category and shopping experience with web analytics tools.
• Can understand the holistic customer experience and find opportunities for testing and optimization in the digital space to improve KPIs linked to strategic initiatives.
• Strong knowledge of e-commerce technology and the ability to build strong partnerships with technical teams to help provide insights for improvements of digital product performance.
• Proactively investigate and communicate findings related to trends in the business, support new business initiatives, research alarming data points, etc.
• Assess current and develop new automated reporting that will help the site optimization team quickly read and identify opportunities for testing or site updates.
• Responsible for partnering with internal stakeholders to inform decisions related to: the launch of weekly (or more frequent) site updates, site features and functionality, site accuracy, and reporting back on all digital performance metrics to hindsight performance.
• Partner with merchants to manage and innovate on weekly merchandising changes/updates based on current business trends and demands of the chain and ecommerce businesses
• Ability and desire to mentor and coach team members on reporting clarity and accuracy, data communication, data analysis best practices, and business acumen.
• Shops competition to identify trends and opportunities.
• Monitors industry developments in site analytics and performance
  REQUIREMENTS
• Eligible to work unrestricted in the United States on a W2 basis
• Bachelor’s degree or equivalent experience
• 5+ years web analytics, tag management, and A/B testing experience, 2+ years in retail
• Proficiency with web analytics tools such as Adobe Analytics (Omniture), Google Analytics, Webtrends, etc.
• Experience with tag management systems such as Tealium, Adobe DTM, Google Tag Manager, Signal, etc.
• Basic understanding of website development technologies and processes, including HTML, CSS, and Javascript.
• Have built and analyzed A/B tests on an e-commerce platform with testing tools such as Optimizely, Maxymiser, Adobe Target
• High proficiency with Excel – including manipulating large data sets, using pivot tables, automating data pulls through 3rd party plugins.

The Digital Strategist will plan a wide range of digital marketing programs, as well as work directly with clients as a resource and advocate. This role gives an established marketer opportunities to orchestrate multi-faceted programs with global brands in manufacturing, healthcare, higher education and technology.

This position is with our Brand team and is based in the Short North of Columbus, Ohio.

Analysis | Strategic Thinking | Consulting

YOU WILL:

Recommend and plan multi-faceted digital marketing programs incorporating search marketing, social media, email, content development and other tactics
Deliver data-driven insights to clients from strategic planning to activation
Function as the Brand team’s main point of contact with some clients, supporting Client Services to solidify client relationships and share subject matter expertise
Drive and articulate program effectiveness by interpreting and detailing measurements with clients
Assist in developing and formalizing the agency’s Analytics services

WE’RE LOOKING FOR:

Bachelor’s degree (in business, economics, social sciences or related field not required but helpful)
3-8 years of experience in a strategy, content marketing or search marketing role (agency preferred, especially B2B)
Someone who thrives representing an agency team in front of executive-level clients
Comfort discussing contemporary digital marketing trends
Excellent written and spoken communication skills, especially in presentations
Demonstrated accountability in a project management workflow
Broad familiarity with common digital tools like CMSs, CRMs, email platforms (especially Marketo), Google Analytics — AND their key metrics
Prior experience with data visualization platforms — Tableau, DOMO, Google Data Studio (desired but not strictly required)

HOW UPWARD WORKS

We work with clients who respect us as partners and strategists.
We don’t think work-life balance is a buzzword; we put our philosophy into action every day by encouraging flexibility of place and time.
We are inclusive, positive, passionate, innovative, down-to-earth, and we work hard.
We believe in doing great work at an appropriate pace.
We encourage professional development through lunch and learns, industry association and group memberships, conferences and online learning opportunities.
We believe in a casual, yet energized, work environment.
We offer competitive health insurance and 401k programs.
We like taking “three o’clock walks.”

CONNECT WITH UPWARD

Please send your resume to Bryan Gordon (bgordon at goupward.com).

The Sr. Digital Analyst will develop and maintain reporting, analysis, and dashboards that provide actionable insights to drive sales and profitability of our ecommerce channels.  He or she will also serve as the lead analyst for DSW’s Optimization program.  This position will collaborate effectively with various cross-functional teams, including Marketing, Finance, Merchandising, Operations and IT teams, to deliver the analytics needs and insights to optimize the customer experience and deliver continued growth.

Highlights for Children, a family media brand that has been nurturing children with excellent, wholesome, and innovative products for more than 70 years, reaches over two million children every month throughout the world. Our wide variety of “Fun with a Purpose” magazines and books are dedicated to helping children become their best selves—creative, curious, caring, and confident.

Director, Ecommerce Site Operations

This position is for an experienced Director, Ecommerce Site Operations with web/technology expertise who is eager to play an integral role on the Production team at Highlights for Children. The Director eCommerce Site Operations will work closely with the consumer business team to provide innovative online site solutions that drive sales, profitability, customer satisfaction, and customer acquisition and retention. This position will work closely with Marketing, IT, Fulfillment and other functional areas to drive eCommerce strategies for Highlights.com. This position will direct day to day site operations and drive continuous improvement efforts.

Primary responsibilities include, but are not limited to, daily interactions with business partners, product management teams, operations, and technology partners to quickly turn around priorities related to websites in the Highlights family of sites, supporting web application systems while interacting with technology teams over back-end data collection systems, and prioritizing and strategizing the implementation of multiple business requests at any given moment. The Highlights for Children Web Production team in Columbus, OH is a support group that maintains the daily operation of websites for businesses including highlights.com, store.highlights.com and mobile sites.

Core Responsibilities:

• Through collaboration with business partners, industry experts, and others, drive efforts to continually increase site performance in support of business objectives. Define, report, and interpret analytic results. Leverage analytical insights to drive effective decisions regarding site functionality enhancements and to optimize the site experience for increased sales, profitability and customer satisfaction.
• Develop and implement strategies to drive increases in website traffic, conversion rates, average order size, customer profitability, retention and other key business success drivers.
• Manage the day-to-day site operations working with other functional support areas including, IT, Marketing, Fulfillment, Customer Contact Center and 3rd party service providers.
• Proactively identify and resolve issues and risks to site performance.  Ensure timely and competent research and resolution of site operations support issues.
• Participate in strategic planning and business case development to guide ecommerce technology investment decision making.
• Partner with IT in the evaluation, selection, implementation and management of new eCommerce technologies.
• Manage the customer experience including design, content, information architecture, branding/marketing, site performance, functionality and usability.
• Work with upper management to understand and define business requirements and goals.  Develop short and long term objectives and ensure site solutions and performance supports business objectives.
• Operationally support new and current customer facing production applications, systems, and supporting infrastructure
• Ensure appropriate and timely communication and escalation of business impacting incidents
• Partner closely with other cross line of business leaders to define and provide support for products and services
• Manage multiple business partners, many large projects at once, and distributed teams
• Partner with the various IT organizations to implement and leverage tools and applications to monitor and support products and services
• Mentor Production Department, lead process improvement efforts, lead estimation and requirements workshops with senior executives and business partners
• Manages annual plans, budgets, forecasts, vendor contracting and invoicing
• Relies on experience and judgment to plan and accomplish goals
• Performs a variety of tasks with a wide degree of creativity and latitude (expected)

Requirements:

• Scrum certification; PMP certification (recommended)
  10+ years software project delivery experience, 2-5 years Agile
• Experience, 5-7 years people management experience
• Previous experience as a Web Producer, or similar project/program management position leading all aspects of multiple operational requests for clients and/or business partners
• Experience managing requests that include integration with multiple back-end systems
• Able to partner with multiple stakeholders to manage expectations, gain acceptance and trust, as well achieve high client satisfaction ratings
• Able to deliver under extreme deadlines in an intense business environment
• Able to fully understand and clearly communicate technical information to non-technical people
• Able to lead a diverse team from operations, business, and technical disciplines
• Thorough understanding of the software development process, particularly as it relates to web-based applications
• Strong verbal and written communication skills

Highlights is a dynamic organization focused on delivering excellence in all facets of our business. We offer a positive environment and competitive compensation and benefits. EOE